Shipping policy

Thank you for shopping with Pinerella. We are committed to providing reliable products and a smooth shopping experience. This Shipping Policy explains how we process and deliver your orders.

Order Processing Time

All orders are processed within:

1–5 business days

after payment confirmation.

During high-demand periods, holidays, or promotional events, processing times may be slightly extended. We will always work to ship your order as quickly as possible.

Shipping Methods & Delivery Estimates

Standard Shipping

  • Estimated delivery time: 15–30 business days
  • Shipping fee will be calculated and displayed at checkout.

Express Shipping

  • Estimated delivery time: 12–20 business days
  • Additional shipping fees may apply depending on the order and destination.

Please note that delivery times are estimates and may vary due to:

  • Customs clearance procedures
  • Carrier delays
  • Weather conditions
  • Holidays
  • Incorrect shipping information provided by customers

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

You can use the tracking number provided in your shipping confirmation email to follow your order status.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

  • Full name
  • Shipping address
  • Apartment/unit number
  • City
  • State
  • Postal code

Pinerella is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by customers.

Lost or Delayed Packages

If your package is delayed, please contact us at:

📧 support@pinerella.com

We will work with the shipping carrier to investigate and assist with your order.

International Orders

For international shipments, customers may be responsible for customs fees, duties, or taxes required by their local authorities.

These fees are not controlled by Pinerella.

Contact Information

Pinerella
Operated by: APEX COMMERCE WORKS LLC

Email:
support@pinerella.com

Phone:
+1 270-423-5286